Salesforce Commerce Cloud Cartridge Development for LoopReturns

Slatro Innovations > UI & UX > Salesforce Commerce Cloud Cartridge Development for LoopReturns

🧩 Project Overview:

The project involved building a custom Salesforce Commerce Cloud (SFCC) cartridge to seamlessly integrate the LoopReturns system—a Shopify-based return management solution—into the Salesforce Commerce Cloud ecosystem. The goal was to replicate the capabilities of the Shopify plugin in SFCC, enabling real-time synchronization of return processes, refunds, and customer communications.

🎯 Objectives:

  • Develop a SFCC-compatible cartridge replicating the functionality of the existing LoopReturns Shopify plugin.

  • Enable real-time order synchronization and return management within SFCC.

  • Automate refund processes and customer communications.

  • Ensure scalability and maintainability of the cartridge for future enhancements.

🔍 Challenges:

  • Adapting Shopify-centric logic to the Salesforce Commerce Cloud platform.

  • Handling real-time sync between SFCC and LoopReturns for orders and inventory.

  • Supporting partial/full refunds and complex return workflows.

  • Creating a user-friendly interface within the Business Manager for admin control.

  • Managing inventory adjustments based on returns and ensuring consistency.

🛠️ Our Approach:

  1. Reverse-engineered the LoopReturns Shopify plugin to understand its flow and capabilities.

  2. Designed a modular SFCC cartridge architecture that could be integrated easily into any SFCC storefront.

  3. Implemented middleware services to handle real-time communication between SFCC and LoopReturns.

  4. Added robust error handling, logging, and admin control features for better maintainability.

  5. Developed custom pipelines/controllers and ISML templates for user interaction and feedback.

💡 Key Features Implemented:

  • Real-time order synchronization between SFCC and LoopReturns.

  • Automated return and refund processing, including support for partial and full refunds.

  • Inventory management integration, updating stock levels based on returns.

  • Branded email notifications for return confirmation, refund status, and order updates.

  • Admin configuration panel for LoopReturns settings within SFCC Business Manager.

  • Customizable templates for a consistent UI/UX aligned with brand identity.

  • Detailed transaction logs and status tracking for transparency and auditing.

🚀 Outcome:

  • 100% cartridge compatibility with Salesforce Commerce Cloud.

  • Reduced return handling time by automating key processes.

  • Improved customer satisfaction through real-time notifications and updates.

  • Fewer manual errors in refunds and inventory adjustments.

  • Created a scalable foundation for future integration enhancements with LoopReturns.

🔧 Technologies Used:

  • Salesforce Commerce Cloud (SFCC)

  • SFRA, SiteGenesis

  • Node.js, JavaScript, ISML, Pipelets

  • Demandware APIs

🏢 Industry / Client:

Retail B2C
Client: LoopReturns